Business and Administration Apprenticeship

Business Administrator

Closing Date: Jan 31, 2019

Modern Apprenticeship

£6734 per year

Aberdeen

Job overview

A recruitment company based in Edinburgh are now looking to recruit a Business and Administration Modern Apprentice. All applicants should have a keen interest in working within a busy office environment.

What might a typical day in this job look like?

Office administration, maintain good customer relations with existing and new customers.  Main duties, answering/transferring telephone calls, producing & processing orders, banking, credit control, arranging dispatch, filing, photocopying, following up of emails, post, reports and data entry, some stocktaking involved etc.

What will I learn?

You will be rewarded with your SVQ level 3 in business and administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

You will need qualifications of National 4s and National 5s.

You will also need to have a good knowledge on Microsoft packages on the computer. Along with a good standard of knowledge in administration you will also need to have a keen interest in working in a business and administration environment

Click here to apply

Business and Administration Apprenticeship

Administrator

Closing Date: Jan 31, 2019

Modern Apprenticeship

£6734 to £12000 per year

Edinburgh

Job overview

An industrial containers company based in Edinburgh are now looking to recruit a Business and Administration Modern Apprentice. All applicants should have a keen interest in working within a busy office environment.

What might a typical day in this job look like?

To ensure that the processing of all paperwork for sales and modifications is completed efficiently and accurately. To use the company’s in-house computer system to keep all pending, live and completed jobs completely up to date and to liaise with suppliers to ensure all relevant activities have been actioned and to make sure the jobs have been confirmed and transferred to accounts software accurately. To procure goods at a reduced rate to the business, follow-up on purchase orders and assist with the accounts department

Duties of Accounts Administrator and Admin Support:

  • To liaise with the sales team and management on a daily basis to fully understand equipment required and grasp a sound understanding of each job.
  • To assist the sales team by ensuring that all paperwork has been fully, efficiently and accurately completed to ensure all jobs run smoothly and then following up by telephone one day prior to delivery to avoid delays.
  • To ensure that all relevant paperwork is within a customer’s file / order and to chase for any outstanding paperwork efficiently and with maximum notice.
  • To assist the sales team and the company in achieving monetary targets.
  • To be responsible for your own daily activities and prioritisation of tasks and workload.
  • To keep a strong working relationship with present suppliers and develop new relationships with suppliers.
  • To source pricing information and availability from suppliers as and when required.
  • To organise supplier activities verbally and see through to completion using the company computer system.
  • To procure goods on behalf of all company departments at a reduced and competitive rate ensuring a minimum of three quotations are obtained and keeping value for money and quality at the forefront at all times.
  • To be organised and up to date at all times with the completion of paperwork and keeping all correspondence and call logs up to date within the company computer system.
  • To always consider improvements, efficiency and profitability.
  • Liaise with accounts, the sales team, management and company directors as required
  • To document, record, administer and adhere to all Health and Safety procedures in the workplace • To build and maintain customer and supplier records and databases, attend regular sales meetings and provide clear and concise activity reports and forecasts as and when required by the company.

• To be passionate about your role within the business

What will I learn?

You will be rewarded with your SVQ level 3 in business and administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

You will need qualifications of National 4s and National 5s.

You will also need to have a good knowledge on Microsoft packages on the computer. Along with a good standard of knowledge in administration you will also need to have a keen interest in working in a business and administration environment

Click here to apply

Contact Centre SCQF Level 6 Providing Financial Services Apprenticeship

Customer Service Advisor

Closing Date: Jan 31, 2019

Modern Apprenticeship

£17250 to £18250 per year

Blantyre

Job summary:

Working as a Customer Service Advisor you’ll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping them pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

This is a full time role. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

  • Engaging with a wide range of customers over the telephone
  • Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
  • Identifying suitable products and making recommendations to suit customers’ requirements
  • Bringing a good sense of fun and humour to the role is essential too
  • We’re here when our customers need us so you’ll need to be flexible in the hours you work. We operate various shift patterns and our centre is open between 7am and 12am, 7 days a week.

An Apprenticeship with HSBC

  • You will work towards and complete a nationally recognised vocational qualification in Providing Financial Service (equivalent to SCQF Level 6)
  • You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB)
  • You will gain satisfaction and self-confidence from knowing your capabilities have been successful assessed against an established national framework
  • The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you.

What’s in it for you?

You will continue your learning and development by completing the SCQF Level 6 Providing Financial Services Apprenticeship with dedicated learning time. You’ll start on a minimum salary of £17,250 and since we’re passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this we will ensure you receive incremental pay raises over 12 months that take your salary to a minimum of £18,250 (subject to performance).

From the moment you join our team, on top of a competitive salary, you will also receive the following benefits package:

  • A discretionary annual bonus
  • 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
  • Bupa healthcare for you and your family
  • A market-leading pension scheme
  • Life assurance (4x base salary)
  • A dress-down policy, so you can come to work dressed how you feel comfortable (within reason!)
  • *Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

Hamilton Contact Centre offers great facilities such as an on-site gym, nursery, restaurant, coffee shop and free on-site parking. We have a dedicated team focused on creating an enjoyable working environment and organising regular social events.

We also offer a free shuttle bus for all employees to and from the following train stations: Blantyre and Motherwell and also Hamilton Bus station and Burnbank Bus stop. The service runs throughout our opening hours and coincides with when shifts start and finish to make your journey easier.

To be successful, you will:

  • Have minimum 5 National 5’s (or equivalent) at Grade C or above including English and Mathematics
  • A genuine passion to deliver a superior customer experience
  • Have a desire to deliver a personalised, friendly and efficient service at all times
  • Have strong communication skills so you have effective conversations with customers and build professional rapport with anyone
  • Seek to continuously improve and learn, and be willing to complete some studying outside of working hours
  • Banking and Contact Centre experience are not essential.

Due to the nature of our Apprenticeship we will only accept applications from candidates who do not have a finance related qualification above SCQF Level 6 and/or have not completed a SCQF Level 6 Apprenticeship in Providing Financial Services.

Click here to apply

Warehousing Assistant

Warehousing Assistant

Closing Date: Jan 31, 2019

Modern Apprenticeship

£6,734 – £12,000 per year

Coatbridge

    Job overview

    Henry Colbeck were founded in 1893, they are the oldest independent supplier to the fish & chip market in the UK and we remain a family owned and family managed business. The company has been built on quality, service and reliability, with customer care as our driving influence.

    What might a typical day in this job look like

    • Ensure that all IRF’s are picked, quality checked, invoiced and packaged correctly and on time.
    • Develop product knowledge to be able to distinguish between the different types of material.
    • Invoice, enter locations and check batch information on company’s computer system.
    • Offload and physically sort received material.
    • Identify, check and locate material into racks.
    • Take responsibility for ensuring the correct material is booked in safely and appropriately located.

    What will you need?

    The candidate should be of good character, punctual, methodical, and able to work to deadlines, be prepared to work hard as part of a team to achieve daily goals. Must have a genuine interest in developing skills in logistics and have good communication skills, a positive, “can do” attitude. Career focus and self-motivation

    a thorough and structured approach to work
    a keen eye for detail, an interest in learning how a business really runs, must be smart and presentable. Must work well as part of a team

    the successful candidate should be health and safety aware

    Click Here to apply.

    Trainee Quality Administrator

    Trainee Quality Administrator

    Closing Date: Jan 31, 2019

    Modern Apprenticeship

    £6734 to £12000 per year

    Cumbernauld

    Job overview

    As a Trainee Quality Administrator, you will be working with the Quality department ensuring documentations updated on a daily basis in a professional timely manner. You will be working in a fast-paced shop floor environment.

    What might a typical day in this job look like?

    • Inputting inspection data into the quality system.
    • Creating Non-conformance reports to record internal defects.
    • Creating paint inspection reports.
    • Filing material certificates received from Suppliers.
    • Updating internal registers to ensure recorded information is up to date.
    • Assisting other members of quality during internal investigations/ audits.
    • Assisting Production with tasks if required.
    • Assist inspection during production.

    What will you need:

    • Confident with Microsoft Word & Excel.
    • An understanding of graphic design.
    • Good communication skills.
    • Able to work in a noisy workshop environment.
    • Interested in learning inspection methods.

    Click here to apply

    Administration Assistant

    Administration Assistant

    Closing Date: Jan 31, 2019

    Modern Apprenticeship

    £9000 to £12000 per year

    Glasgow

    Job Overview

    Eyebright are a leading cost consultancy based in Glasgow who are now looking to recruit a Business and Administration Modern Apprentice.

    What might a typical day in this job look like?

    • Welcome visitors to the office as part of reception duties
    • Prepare meeting rooms including ordering lunches and clearing rooms promptly
    • Manage mail and courier services for all office post including collection for customers to be delivered to the office
    • Monitoring office stationery to ensure all necessary items are readily available and sourcing and ordering new items as requested.
    • Stock management
    • Creating and maintaining new customer accounts
    • Reporting data into bespoke systems.

    What you will need?

    • Good reading and writing skills
    • Excellent attention to detail
    • Reasonable IT skills
    • Articulate
    • Focused
    • Diligent
    • Ability to work quickly and accurately for extended periods
    • Well presented
    • Trustworthy and reliable
    • Organised
    • Able to work in a team
    • Positive attitude

    Click here to apply