We agreed the criteria for the type of candidate we were looking for and Microcom Training discussed our vacancy with young people as they were going round schools and colleges. Any potential candidates would go through an initial interview with Microcom Training and if they were suitable, they would then be sent through to me for consideration.  Following the interviews, formal feedback would be provided, and any offers made.  We are looking to take on apprentices with a view to them progressing within our organisation and we are giving them support to gain formal qualifications through the process.

We have been very happy with the calibre of candidate and the whole process has been really beneficial to us. The process has been great and has saved us a huge amount of time and given us the ability to access candidates we might never have seen otherwise. Our trainees are growing in the role and we have been impressed with their work and hope they will stay with us for many years to come.

HSBC and first direct bank are happy with our working relationship with Microcom Training in providing our people with the Customer Service, Management and Providing Financial Services Modern Apprenticeships.

My feedback for the Microcom assesors in both my Hamilton and Edinburgh Contact Centres is that they are all fantastic at what they do. Very passionate about what they deliver, organised, extremely professional and approachable. So much so that I class them as part of my team.

Each of the agents come in and work away without any supervision needed. All of our Microcom candidates are fully aware of what is expected of them to complete their apprenticeships as expectations and contracting is done at the very beginning. Whilst working in a Contact Centre environment where I cannot guarantee off phone time for our candidates they value the qualification so much so that they use their breaks/lunches to catch up with the agents to hand in evidence that is required. Again given the Contact Centre environment the Microcom agents have the agreement that the candidates can do their qualification at their own pace.

 

We are delighted that Danielle has made such rapid progress through her qualification, she is now more aware of the tasks and the standard that is required. We have also been very impressed with We are delighted that Danielle has made such rapid progress through her qualification, she is now more aware of the tasks and the standard that is required. We have also been very impressed with the support and professionalism of the allocated assessor.

“Working with Microcom Training has been a game-changer for our company. Their support in recruiting talented apprentices and upskilling our existing staff has been exceptional. From tailored guidance during the recruitment process to delivering high-quality training aligned with our business needs, they’ve consistently gone above and beyond. The apprentices we’ve brought on board have quickly become valuable members of our team, and our staff have benefited greatly from the development opportunities. I have personally gone from gaining a job and completing my own apprenticeships with the help of Mircrocom, to now training and growing the Operational Team with the support of the team at Microcom. We’re proud to partner with a provider that truly understands the importance of investing in people and building future-ready skills.”
— Beth Greene, Operational Manager, eyebright LTD