Business Administrator

Job overview

A financial planners based in Johnstone are looking are now looking to recruit a business and administration modern apprenticeship. All applicants should have a keen interest in working within a busy office environment doing administration tasks.

Tasks include –

• Opening mail, answering the telephone and dealing with calls from clients, mortgage lenders, providers and advisers
• Scanning mail and documents into the correct files and updating Intelliflo
• Managing all the tasks on a daily basis including new business chasing using the Intelliflo system
• Preparing annual review documents for adviser to check and to go out to clients on 1st of every month
• Dealing with any annual review queries/actions required as instructed by the adviser
• Carrying out research for pensions and investments using the Select a Pension system
• Carrying out quarterly fund research using Defaqto
• Producing illustrations, KFI’s and supporting documents for advisers appointments with clients
• Obtaining full documentation in order to ensure client files are compliant for the advisers
• Submitting new business applications for mortgages, investments and pensions
• Adding new plan details onto Intelliflo including fees and commissions, keeping the system up to date with client details
• Entering client fact find information onto the Intelliflo system
• Chasing up advisers for any outstanding requirements/documents and speaking to clients about their plans/mortgage
• Creating withdrawals for clients and moving monies from investment to ISA on the appropriate investment platforms
• Completing and providing a monthly admin report to the Directors which includes KPI information for each adviser
• Completing suitability reports using templates from Three Sixty
• Keeping the new business register up to date
• Dealing with anything required to rectify file checks or chasing adviser to do this if required
• Inputting cash receipts and matching with statements on Intelliflo
• Inputting manual statements onto Intelliflo for any company that doesn’t provide electronic statements

What will I learn?

You will be rewarded with your SVQ level 3 in Business and Administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

You will need qualifications of National 4s and National 5s.

You will also need to have a good knowledge on Microsoft packages on the computer. Along with a good standard of knowledge in administration you will also need to have a keen interest in working in a business and administration environment.

Click here to apply

Warehousing Assistant

Job overview

A large tool supplier based in Glasgow are now looking to recruit a Warehousing Modern Apprentice. All applicants should have a keen interest in working within a busy warehouse environment.

What might a typical day in this job look like?

The role will involve picking orders including a selection of tools, site equipment and protective clothing for customer orders. Also there will be training in sign-making which involves creating signs using Signlab pro, Corel Draw, printing signs onto vinyl and rigid plastic and attaching to signs. Training will be provided in all aspects but a knowledge of PC drawing programmes would be an advantage.

What will you need?

The candidate should be of good character, punctual, methodical, and able to work to deadlines, be prepared to work hard as part of a team to achieve daily goals. Must have a genuine interest in developing skills in logistics and have good communication skills, a positive, “can do” attitude. Career focus and self-motivation.

A thorough and structured approach to work.

A keen eye for detail, an interest in learning how a business really runs, must be smart and presentable. Must work well as part of a team.

The successful candidate should be health and safety aware.

What you will learn?

On completion you will be awarded with your SVQ Level 2 in Freight Logistics Warehousing.

Along with this you will also gain more experience in the warehouse department and expand on your knowledge of what is included in a day to day basis in a warehouse environment.

Click Here to apply.

Business Administrator

Job overview

A organic farm based in Inverness are now looking to recruit a Business and Administration modern apprentice. All applicants should have a keen interest in working within a busy office environment doing administration task.

What might a typical day in this job look like?

Maintain good customer relations with existing and new customers.
Answering/transferring telephone calls,
producing & processing orders,
banking,
credit control,
arranging dispatch,
filing, photocopying,
following up of emails,
post,
reports and data entry,
some stocktaking involved

What will I learn?

You will be rewarded with your SVQ level 3 in Business and Administration.

You will also learn more personal qualities such as;

• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

You will need qualifications of National 4s and National 5s.

You will also need to have a good knowledge on Microsoft packages on the computer. Along with a good standard of knowledge in administration you will also need to have a keen interest in working in a business and administration environment

An interest in environmental and food related issues.

Click here to apply

Customer Service Advisor

Job summary:

Working as a Customer Service Advisor you’ll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping them pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

This is a full time role. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

• Engaging with a wide range of customers over the telephone
• Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
• Identifying suitable products and making recommendations to suit customers’ requirements
• Bringing a good sense of fun and humour to the role is essential too
• We’re here when our customers need us so you’ll need to be flexible in the hours you work. We operate various shift patterns and our centre is open between 7am and 12am, 7 days a week.

An Apprenticeship with HSBC

• You will work towards and complete a nationally recognised vocational qualification in Providing Financial Service (equivalent to SCQF Level 6)
• You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB)
• You will gain satisfaction and self-confidence from knowing your capabilities have been successful assessed against an established national framework
• The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you.

What’s in it for you?

You will continue your learning and development by completing the SCQF Level 6 Providing Financial Services Apprenticeship with dedicated learning time. You’ll start on a minimum salary of £17,250 and since we’re passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this we will ensure you receive incremental pay raises over 12 months that take your salary to a minimum of £18,250 (subject to performance).

From the moment you join our team, on top of a competitive salary, you will also receive the following benefits package:

• A discretionary annual bonus
• 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
• Bupa healthcare for you and your family
• A market-leading pension scheme
• Life assurance (4x base salary)
• A dress-down policy, so you can come to work dressed how you feel comfortable (within reason!)

• *Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

Hamilton Contact Centre offers great facilities such as an on-site gym, nursery, restaurant, coffee shop and free on-site parking. We have a dedicated team focused on creating an enjoyable working environment and organising regular social events.

We also offer a free shuttle bus for all employees to and from the following train stations: Blantyre and Motherwell and also Hamilton Bus station and Burnbank Bus stop. The service runs throughout our opening hours and coincides with when shifts start and finish to make your journey easier.

To be successful, you will:

• Have minimum 5 National 5’s (or equivalent) at Grade C or above including English and Mathematics
• A genuine passion to deliver a superior customer experience
• Have a desire to deliver a personalised, friendly and efficient service at all times
• Have strong communication skills so you have effective conversations with customers and build professional rapport with anyone
• Seek to continuously improve and learn, and be willing to complete some studying outside of working hours
• Banking and Contact Centre experience are not essential.

Due to the nature of our Apprenticeship we will only accept applications from candidates who do not have a finance related qualification above SCQF Level 6 and/or have not completed a SCQF Level 6 Apprenticeship in Providing Financial Services.

Click here to apply