Diploma Providing Customer Service
SCQF Level 6
Skill Level: Advanced
This qualification is for candidates with more experience working within the customer service or sales industry. In this qualification candidates will:
- build on their experience in dealing with internal or external customers in a customer service or sales environment and will also boost their technical expertise in this area.
- They will develop essential skills to deal with difficult customers, using correct language and processes and learn how to promote additional products and services effectively.
The mandatory units cover communicating in a customer service environment and delivering customer service within best practice guidelines. There are a wide range of optional units that can be selected to tailor the qualification to meet the needs of both the employer and employee.
Funding Available
This qualification is part of the Modern Apprenticeship Programme therefore may be funded by SDS (Skills Development Scotland).
Call us on 0141 353 0100 or click here to check your eligibility.
